Terms of Service
Effective Date: August 4, 2026
Terms and Conditions
Welcome to Orion Cleaning Solutions. These Terms and Conditions (“Terms”) govern your use of orioncleaning.com (the “Website”) and any services provided by Orion Cleaning Solutions (“Orion Cleaning Solutions,” “we,” “our,” or “us”).
By accessing our Website, requesting a quote, scheduling services, or using any part of our Website, you agree to these Terms. If you do not agree with these Terms, please do not use our Website or services.
1. Services
Orion Cleaning Solutions provides residential and commercial cleaning services, including but not limited to:
- Carpet cleaning
- Upholstery cleaning
- Tile and grout cleaning
- Hardwood floor cleaning
- Move-in and move-out cleaning
- Post-construction cleaning
- Commercial janitorial services
- Floor stripping and waxing
- Specialty cleaning services
Service availability may vary by location.
2. Estimates
Quotes provided through our Website, by phone, or in person are estimates based on the information available at the time.
Final pricing may change if:
- Additional areas require cleaning
- Conditions differ from those originally described
- Additional services are requested
- Excessive soil, stains, damage, or debris require additional labor
We will communicate any pricing changes before performing additional work whenever reasonably possible.
3. Scheduling
Appointments may be scheduled online, by telephone, or by email.
Appointment dates and arrival times are estimates and may occasionally change due to weather, traffic, equipment issues, or other unforeseen circumstances.
4. Customer Responsibilities
Customers agree to:
- Provide accurate contact information.
- Ensure safe access to the property.
- Secure pets prior to service when necessary.
- Remove valuable, fragile, or irreplaceable items from work areas.
- Notify us of any known hazards before service begins.
Failure to provide safe access may require rescheduling or cancellation.
5. Payments
Payment is due upon completion of service unless other payment terms have been agreed to in writing.
We accept approved payment methods offered through our Website or provided by our office.
Past-due balances may be subject to additional collection efforts as permitted by law.
Customers are responsible for any applicable sales tax required by their jurisdiction.
6. Cancellations and Rescheduling
We understand that schedules change.
If you need to cancel or reschedule, we request as much advance notice as possible.
Repeated last-minute cancellations or missed appointments may result in additional service restrictions or cancellation fees where permitted by law.
7. Satisfaction Guarantee
Customer satisfaction is important to us.
If you believe an area was missed or not cleaned according to the agreed scope of work, please contact us within 24 hours of service completion.
We will make reasonable efforts to inspect the concern and, when appropriate, return to address the affected area.
Our satisfaction guarantee does not cover:
- Permanent stains
- Existing damage
- Wear and tear
- Odors embedded beneath flooring or padding
- Conditions beyond the scope of the agreed service
8. Property Damage
While we take great care in performing our services, customers agree to notify Orion Cleaning Solutions within 48 hours of discovering any alleged damage related to our work.
We are not responsible for:
- Pre-existing damage
- Improperly installed flooring
- Loose carpet seams
- Loose tile or grout
- Normal wear and tear
- Damage caused by undisclosed conditions
9. Website Use
You agree not to:
- Use the Website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Disrupt Website operations
- Submit false or misleading information
- Copy or reproduce Website content without permission
10. Intellectual Property
All content on this Website, including text, graphics, logos, photographs, videos, and branding, is the property of Orion Cleaning Solutions unless otherwise noted.
No content may be copied, reproduced, or distributed without prior written permission.
11. Third-Party Services
Our Website may link to third-party websites or use third-party providers for scheduling, payment processing, marketing, analytics, or communications.
We are not responsible for the content, security, or privacy practices of those third parties.
12. Disclaimer of Warranties
The Website and its content are provided “as is” and “as available.”
To the fullest extent permitted by law, Orion Cleaning Solutions disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
13. Limitation of Liability
To the fullest extent permitted by law, Orion Cleaning Solutions shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our Website or services.
Our total liability for any claim related to our services shall not exceed the amount paid by the customer for the specific service giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless Orion Cleaning Solutions, its owners, employees, contractors, and affiliates from claims, damages, expenses, or liabilities resulting from your misuse of the Website or violation of these Terms.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Ohio, without regard to conflict of law principles.
16. Changes to These Terms
We reserve the right to update these Terms at any time.
Changes become effective immediately upon posting to this page.
Your continued use of the Website constitutes acceptance of any revised Terms.
17. Contact Information
If you have any questions regarding these Terms and Conditions, please contact:
Orion Cleaning Solutions
Website: https://orioncleaning.com
Phone: (440) 306-2369
Email: [email protected]